Return Policy

Return Materials Authorization

If for any reason there is a problem with your order, please call our main number for an RMA number within fifteen (15) days from the date of shipment, prior to returning any merchandise. Failure to obtain an RMA number may result in the package being returned to you freight collect.

Before calling for an RMA number, you must have the following information available:

  • Invoice Number
  • Stock Number of Item
  • Serial Number of Item (Machines Only)
  • Nature of Problem (Please be Specific)
  • Customer Account Number
All RMA numbers are valid for fifteen (15) days from date issued or expiration of basic warranty period where applicable. Please ship items as soon as possible.

Any product returned to MCS Engravers - must be complete and unused. If the product shows signs of use, it may not be returned. All returns must be in their original shipping carton with original packing material and include all material and include all manuals, cables, kits and accessories if applicable. Credit may not be issued unless the above conditions are met. All returns are subject to a 20% restocking charge. No returns are allowed on custom fabricated products.

Returned items must have the RMA number clearly marked on the shipping label on the outside of the package. Please do not write on the carton itself.

Why Choose MCS Engravers, Inc.?

With over 40 years experience in the industry, we fully understand the specifications required by the industrial / commercial customer and look forward to providing you with the best products, technology, and service to merit your business.

We pride ourselves on delivering quick turnaround whenever possible.

"Good enough is failure; therefore, only the best will do."

What We Do...

We offer a variety of labeling products with each category having its own unique process. We can produce identification tags needed on control panels, lamacoid tags for manifolds, switches, safety gates and robot cells, or equipment tags to show flow patterns, maintenance instructions or various caution and warning situations.

Whether it is rotary engraved legend plates, lasered stainless steel, printed aluminum, or Gravoply plastic sheet stock, there is a labeling technique that will fit your needs.